[EXPAND What is IPv6?]Internet Protocol version 6 (IPv6) is a set of protocols that computers use to exchange data information over the Internet and over home or business networks. IPv6 allows for many more IP addresses to be assigned than IPv4 did and IPv4 is reaching address exhaustion. ISPs may take years to implement IPv6 to your home internet connection, but with VPNv6 you can instantly have IPv6 delivered to your PC or laptop.[/EXPAND]

[EXPAND Which Operating System do you support IPv6?]We have tested IPv6 working using our VPN services on Ubuntu, Windows XP SP3, 2000, Vista, 7 and Mac OSX Snow Leopard/Tiger. You will need to use our Windows OpenVPN and Mac OSX Tunnelblick package to have IPv6 working.[/EXPAND]

[EXPAND How Do I Enable IPv6 on my OS?]For Windows XP, please see http://support.microsoft.com/kb/2478747.
For Windows Vista and 7, IPv6 is supported and enabled by default. You can check that IPv6 is enabled by performing these steps

  • Go to Control Panel -> Network and Sharing Center -> Change Adaptor Settings -> Select TAP-Win32 Adaptor V9 and right click -> Select Properties.
  • Ensure Internet Protocol Version 6 (TCP/IPv6) is Ticked.

If you are still getting “netsh command failed error code 1” when connecting, try install Microsoft patch “Microsoft Fix it 50440” from http://support.microsoft.com/kb/929852.

For Ubuntu and other Linux OS as well as Mac OSX 10.6, IPv6 is usually supported and enabled by default.[/EXPAND]

[EXPAND Will IPv6 work on my Mac OSX?]Yes, it will but you need to install our Tunnelblick package from Client Area and you will have a public IPv6 address on your Tunnel interface once connected to one of our IPv6 enabled Gateway.[/EXPAND]

[EXPAND Which VPN gateway supports IPv6?]Our Sweden gateway currently supports IPv6 and will allocate a /128 public IPv6 address to your VPN connection.[/EXPAND]

[EXPAND Can I connect to any VPN Gateways?]Yes, you can access to all our Global VPN gateways even as we add more to the list but you are only allowed to have one active OpenVPN connection and one active L2TP/IPSec connection at one time.[/EXPAND]

[EXPAND Will DNS lookups use the VPN connection?]Yes, when your Windows OS connects to our VPN Gateways, it will use our DNS servers. DNS lookups along with your data will be encrypted over your VPN connection.[/EXPAND]

[EXPAND Do I need to install any software to use this VPN service?]Yes, we use OpenVPN technology and we have customized our own Windows  and Mac OSX Tunnelblick installer to make the installation process simple enough that an average user will take less than 2 minutes to install. Our software can be downloaded from client area once you have an account with us. [/EXPAND]

[EXPAND Do you support Android devices?]Yes, we tested OpenVPN for Android from Google Play and it works well with our VPN[/EXPAND]

[EXPAND What is the difference with Full Routed and Split Tunnel Mode?]With a Full Routed VPN, your PC will receive information to send all traffic encrypted through our VPN service.

With a Split VPN, your PC will not receive information to send all traffic through our VPN service. Therefore, you need to manually configure the use of either our HTTP or Socks5 Proxy on the application you wish to use over the encrypted VPN tunnel.

Full Routed VPN is the default VPN mode applied to your account. If you are an advanced user, you can switch between Full Routed and Split VPN in our v6panel.[/EXPAND]

[EXPAND Split VPN sounds complicated, do I need to use it?]Full Routed VPN is the default VPN mode applied to your account. You do not need to use Split VPN if you do not understand what it is. By offering Split VPN mode, advanced users has the flexibility of selecting which application traffic will be encrypted over our VPN service by the use of HTTP and Socks5 proxy.

An example when you need Split Tunnel is if you wish to route only Torrent traffic through our VPN, you can change to Split Tunnel Mode in v6panel. You configure our Socks5 settings into your Torrent Client and once connected to our VPN, your internet browsing transit unencrypted through your local Internet Provider, but all traffic on your Torrent client is now encrypted over the VPN.[/EXPAND]

[EXPAND MY ISP places a monthly Data Cap limit on transfers. Will VPN remove this limit?]No VPN technologies can be used to remove this Data Cap restriction placed by your ISP. However, if your ISP is selectively slowing down your streaming, downloads or other application protocols, our VPN will be able to remove this restriction.[/EXPAND]

[EXPAND Why do we need to pay for your VPN services?]Our service is not free because it costs us a lot of money. Quality is our first priority and we try to ensure a maximum download speed even during peak hours through our servers to satisfy everyone.[/EXPAND]

[EXPAND Is your VPN service legal?]Our VPN service is legal, we do not store files that you download and we do not display links to illegal files. However, we and our host could not be held responsible if you download this type of content through our services.[/EXPAND]

[EXPAND Still have questions?]Please submit your question using our contact form here[/EXPAND]